At Advanced Nutrition, we want you to receive your products in good condition. If there is an issue with your order, please contact us so we can help.
Unopened products
You may request a return or exchange within 14 calendar days of receiving your order if the product is unused, unopened, in its original packaging, and all safety seals are intact.
Products must have been stored according to the instructions on their labels.
Opened products
Opened or used supplements cannot normally be returned simply because you changed your mind. This does not affect your rights if a product is defective, damaged, expired on arrival or otherwise not as described.
Damaged, leaking, incorrect or expired products
If you receive a damaged, leaking, incorrect or expired product, do not use it. Contact us as soon as possible, preferably within 48 hours, to help us investigate promptly.
The 48-hour period is a reporting preference, not a deadline that removes your rights. We accept requests relating to defective or incorrect products within 30 calendar days of delivery, without limiting any longer period or other remedy required by applicable law.
For an eligible claim, you may choose a replacement or refund, subject to your legal rights and replacement availability.
How to request a return or exchange
Contact us with:
- Your order number or other proof of purchase.
- The product name and reason for your request.
- Photographs of the issue, packaging, batch number and expiry date, where relevant and available.
Photographs help us assess the issue but are not the only way to establish a valid claim. Please retain the product and packaging and contact us before sending anything back. We will provide collection or return instructions.
Return delivery fees
Advanced Nutrition covers return collection for eligible returns under this policy. We also cover replacement delivery where the original product was damaged, defective, expired on arrival or incorrect.
No restocking fee applies.
Refunds
For an accepted return, we will issue the refund within 7 calendar days of receiving the returned product, or sooner where required by law. Where a return is unnecessary, we will issue it within 7 calendar days of confirming the refund.
Refunds are made to the original payment method where possible. For cash-on-delivery orders, we will agree an appropriate refund method with you, such as a bank transfer or mobile wallet. Store credit will only be provided if you choose it.
Your bank or payment provider may take additional time to display the funds. Any delivery charges refundable under applicable law will also be refunded.
Exchanges
Tell us which replacement product or pack size you would like. Exchanges depend on availability. We will explain any price difference and any applicable delivery charge before you agree to proceed.
If the requested replacement is unavailable, you may choose another available product or receive a refund for the eligible return.
Order cancellations
Contact us as soon as possible to cancel an order. Orders cancelled before handover to the courier can be cancelled without a cancellation fee, and any payment collected will be refunded.
If your order has already been dispatched, contact us to arrange the next steps under this policy. This does not limit any cancellation rights provided by law.
Contact us
Advanced Nutrition Egypt
WhatsApp: +20 110 933 0771
Email: advancednutritionegypt@gmail.com
Your consumer rights
Nothing in this policy excludes or restricts your rights under applicable Egyptian consumer-protection law. Where the law provides additional rights or more favourable terms, those provisions take precedence.